Frequently Asked Questions
The distribution process can be so confusing. There are so many questions. Her are answers to the most commonly asked questions about HearYou Music. If you need more information, please feel free to contact us and we’ll be happy to work with you.
- How much do I get paid? This depends on which package you have selected. If you choose one of the free packages, you will receive 80% of all royalties we receive for you. If you select one of the paid packages, you will be paid 90% of all royalties we receive for you.
- When will I get paid? Once the balance in your account has reached the minimum pay point, then you will receive the owed amount. All payments are automated and processed within 30 working days from when we receive payment. Keep in mind that most stores pay quarterly. This means you will not be paid immediately following a purchase. When we receive payment from the stores along with their reports, we will send payment to you through the agreed on payment method and email you a report of your sales/royalty activity. We will send out reports monthly of what we have received for you.
- Is there a minimum payout amount? Yes. There is a minimum payout amount – for artists it is $50, for labels it is$75.
- How long does it take to show up on the music stores once you deliver my album? In most cases, we can have your music in the stores within 48 hours of when we deliver it. However, to be safe, it is best to have your music to us at least a week before your release date.
- Why aren’t my songs on all services? Basically what happens is that we send out every release to the selected partners, and it is ultimately their decision what they accept. This doesn’t mean that all of these services have rejected your music, as many of these services have limited capabilities and sometimes it takes longer to get new material up. They also will be focusing more on getting the top selling artists uploaded before they worry about anything else. Therefore the answer is that it will either take more time, or that they have decided to skip your product. In addition there are some stores that pick music themselves from our catalogue.
- I already have signed for digital distribution with other company. Can I still work with you? If you already have signed for digital distribution, please make sure that you are under a non-exclusive contract in order to work with us. As long as you exclude the stores you are already delivered through the other distributor, you can reach all stores that we offer on top of them. Our digital agreement is non-exclusive and you can use our services for only those services you are not delivered to currently. Remember, if you already have signed for digital distribution, please try to avoid doubling of albums to one same store, this can cause your completely exclusion from this particular store.
- Why do I need a UPC barcode for digital distribution? All major digital music outlets require your album to have a barcode. It doesn’t have to be on your CD artwork. It just has to be in our system, so we can send it to these companies. If you already have barcode from some other place, we will add it to the system for you. If you don’t have a barcode we will assign one for your free of charge.
- Can I use the barcode HearYou assigned to my release for physical distribution or digital services outside of HearYou digital network? No, there are certain restrictions and the barcodes we assign to your release can not be used for physical distribution or digital services outside of HearYou digital network. We do offer links to services which provide physical barcodes on our services section.
- What is an ISRC and how do they work? The International Standard Recording Code (ISRC) is an international standard code for uniquely identifying sound recordings and music video recordings. An ISRC is a code that gets embedded as data into your song. It works as virtual identification and is a bit like a barcode. Without an ISRC your song could played for free in areas which would otherwise entitle you to royalties.
- How do I get my ISRCs and UPCs? HearYou Music provides ISRCs and UPCs for FREE to all clients! Of course you will be able to provide ISRCs and UPCs by your own when we are setting up your account. Please remember that you cannot use the UPCs provided from HearYou Music for physical distribution or digital services outside of HearYou digital network.
- What do I need to know about copyrights and cover songs? Please note that when you submit your original music for distribution at HearYou Music, you are giving us your legally-binding word that you have all necessary rights required for distribution of that content, for both the sound recording and the underlying song. You are responsible to ensure that you have all necessary rights before submitting any of your music for distribution with us. Please carefully review the HearYou Music agreement which you sign and think carefully about the rights which you grant to us under its terms and conditions – do you have all the necessary rights to use, upload and sell your music? If you have any doubts as to whether you have the necessary rights for a particular track, please do not submit it to HearYou Music. Please note that we cannot provide you with legal advice and that you need to consult an attorney for specific advice. Please note that in certain cases where HearYou Music is made aware of a potential copyright issue, HearYou Music might ask you to re-confirm your rights to use the content in question and/or to provide documentation as evidence of those rights. If you are unable to provide documentation that verifies your rights, we may not allow you to distribute that content. NOTE THAT using third-party content without authorization can carry significant penalties, including (but not limited to) loss of your HearYou Music account as well as civil and criminal penalties for copyright infringement should a copyright owner decide to pursue action against you. And remember that all content you submit through your HearYou Music account – including your artist biography, artist image and album art–must be entirely original, unless you have authorization to use them.
- Do I need to own all the rights of the music I would like sell? YES, you need FULL PERMISSION to do this!You must own the copyright for the sound recordings or have the authority or permission from the owner(s).If you didn’t write the song (composition), it’s OK, but you must find out who the copyright owner(s) is/are, and pay the publisher their mechanical royalties based on your download/sales activity.If you have samples in your music, they must be legally cleared and paid-for. No ‘mix tapes’ of other people’s music, even if you are mixing in your own music.It’s very important that you have all the rights and permissions! Files distributed online are monitored very carefully by lawyers. You can’t just ‘get away with it’ so do everything thoroughly and legit. We will not be held legally liable for any legal action against you for not making sure this is taken care of.
- Artwork Requirements Cover art must be at least 3000 x 3000 pixels and 300 dpi. The aspect ratio must be 1:1. You should avoid enlargement of smaller images as this will make them blurry and pixelated and won’t be accepted. Images must not be blurry, pixelated, stretched, mismatched, misaligned, rotated, or have other quality issues. The cover art must not include website addresses, emails and phone numbers. The cover art must not include references to the physical packaging (for example, CD or cassette). The cover art must not include references to it being a digital product. The cover art must not include references to pricing, including “Reduced Price”, “Low Price”, “Available for $9.99″, or “For Promo Use”. The cover art must not contain pornography. The cover art must not up-sell to another product. The cover art must not be misleading (for example, referencing an artist which does not perform on the album). The cover art must not contain references to content that the album doesn’t contain, such as “included DVD” or “includes lyrics”
- Do you register my music with a PRO? We offer publishing services and will register your music with BMI or ASCAP if you have the GOLD or PLATINUM plans or if you sign a publishing administration contract with one of our two publishing companies.
- Do you register my releases with Nielsen Soundscan or BDS? This is a service we offer at additional cost. Contact us for more information.